Call us: 020 7118 9596
Currency:
  • Home
  • Terms & Conditions

Terms and Conditions

Refunds & your right to cancellation

Due to the nature of charity donations refunds are given at the discretion of charity management. Therefore please make sure that the amount you enter is the amount you wish to give. In the event of an incorrect amount being entered please contact us as soon as possible.

Donations made on our website

Refunds can be processed quite easily for donations to our General Funds, within 7 days of you making the donation.

However, for donations made to time-sensitive funds, such as Zakat-ul-Fitr or Qurbani, where your donations must be spent before Eid for religious reasons, approving a refund is at the discretion of charity management.

If the transaction you made was for a physical item/purchase, refunds can be made within 7 days of you returning the item(s) to us in a resalable condition and in the original packaging within 7 days of your purchase.

Donations made on our Justgiving

Donations made via Justgiving to fundraiser profiles can be refunded through Justgiving in line with their policies.

Right to cancel regular givings

You have the right to cancel your monthly donations at any time. Standing orders can be cancelled by contacting your Bank, while for Direct Debit or Regular Card donations, please get in touch with us.

Please note that if you cancel within a day or two of the scheduled payment date, the payment for that month might still be taken out of your account. We can refund this at your request.

Comments (1)

Find us online...

**Next Sunday = Ship Hope Family Funday** Join us in Wembley next Sunday 15th Oct for this FREE EVENT for the... https://t.co/GTHZDdKDVr

Counting down the days! Hope everyone who's in London has this event down in their diary. Free… https://t.co/yVibLxdDwp

Not registered your place yet? Register now! :D Stand up comedy, poetry, nasheed, Bazaar stalls, food & bouncy... https://t.co/YQWptA8VTR

Preparing our female and hygiene packs getting ready to be distributed in southern Idlib to displaced widows in... https://t.co/EN0Cq6d34O

Brilliant line up coming your way at the Ship Hope - Family Fun Day on Sunday 15th October!… https://t.co/SayghsAqOY

Half Marathon around the corner! Abdifatah warming up his legs - running to defy odds. Support… https://t.co/2BmbDXQehk

Live from Islam Channel with Mr Abdifatah. Hear his passion and why he is getting involved! TEXT DONATION:... https://t.co/qpH8pOJxtZ

Abdifatah is an amputee from Somalia, he is running in the Royal Park's half marathon on the 8th October for our... https://t.co/MYSXESrHDw

Our wonderul line up of speakers & performers for Ship Hope - Family Fun Day! Spoken Word from: Mariah Idrissi,... https://t.co/TbCUj8QHia

If your in London make sure you don't miss this family event. Day will consist of food, games, stand up comedy,... https://t.co/FPB9qDbCQC

Join our newsletter

Receive regular updates on our work and the situation in Syria